Tag: Malibu City Hall

MALIBU—On February 13, the city of Malibu announced efforts to streamline and improve customer service at Malibu City Hall by launching a new customer service queue system for services at public counters.

According to a news release, the new queue management system, “QLess,” was launched in Malibu City Hall in mid-January. It allows customers to sign in on a touchscreen pad, and overhead monitors display their place in line, approximate wait times, when a staff member is available to assist them, and the counter where they will be helped. The system will be able to provide real-time performance statistics.

“The City is constantly working to find ways to improve customer service, efficiency and transparency at City Hall to better serve the community,” said Mayor Steve Uhring. “We understand that time is money for residents who are building, rebuilding, constructing, renovating, or repairing their homes and we want to help them get their projects completed quickly and smoothly.”

The new system builds on Malibu’s efforts to improve customer service at City Hall starting in 2022, including several new modifications to the Planning Department’s project application process to improve services for homeowners and building professionals. Most project submittals with related plans and documents are now available online through a new portal at www.MalibuCity.org/PlanningSubmittalPortal.

Applicants may now submit minor planning applications during Public Counter hours and pay fees at the same time, and created a new step-by-step Planning Submittal Guide, available at: https://malibucity.org/DocumentCenter/View/30677/Planning-Submittal-Guide.

The Planning Department can provide application submittal requirements and fees on behalf of other City Departments, speeding up the process for applicants and decreasing their number of visits to City Hall.

The Planning Department, Environmental Sustainability Department and Public Works Department now have adopted standard submittal requirements and fees for various types of applications.

By Trevor

MALIBU—The city of Malibu announced on its website that Malibu City Hall will be closed Wednesday, October 18 at 3 p.m. for an all-staff evacuation drill with the Malibu – Lost Hills Sheriff’s Station and Los Angeles County Fire Department. The closure is  part of the City’s wildfire season and disaster preparedness efforts.

Malibu City Hall will re-open for regular hours Thursday, October 19 at 7:30 a.m.. Sirens and alarms may be audible.

By Trevor

MALIBU—The Malibu City Council voted on June 12 to have the Planning Commission start holding its meetings in a hybrid in-person and remote format starting July 17, as result of low COVID-19 conditions in Los Angeles County Los Angeles County.

The city of Malibu reported in a news release that The Planning Commission meetings will follow similar procedures as the City Council meetings, which started holding hybrid meetings as a pilot program on March 27. The hybrid format allows the public to watch or give public comment both in-person at Malibu City Hall and virtually via Zoom. Malibu’s other Commissions, Committees and Boards will continue meeting virtually.

Planning Commission meetings will take place at Malibu City Hall, located at 23825 Stuart Ranch Road, and will simultaneously be held remotely using the Zoom Webinar tool. Members of the public can make public comment during the meetings either in-person or in the remote meeting.

The City Council and staff discussed the impact of the hybrid meeting pilot program for the City Council effecting logistics, staffing, technology and budgetary resources, and public participation. The hybrid meetings have been conducted pursuant to state law (AB 361), which was passed during the pandemic in 2021, allowing local government bodies to hold public meetings remotely during a state of emergency, or if necessary to protect public safety.

Viewing and commenting instructions will be included in Planning Commission meeting agendas and posted on www.malibucity.org/agendacenter. To sign up to receive notifications by text message or email whenever an agenda is posted, amended or cancelled for the Planning Commission or any other city body, visit www.MalibuCity.org/News, scroll down to Agenda Center, and select the desired meeting body.

Written comments may be sent to the Planning Commission at PlanningCommission@MalibuCity.org. The city will continue to broadcast Planning Commission meetings live on Malibu City TV Channel 3, and live and on-demand on the website at www.MalibuCity.org/TV  and the City’s YouTube channel at www.YouTube.com/user/CityofMalibu/videos.

In compliance with the Americans with Disabilities Act (ADA), any member of the public who needs special assistance to participate in an in-person meeting at Malibu City Hall may contact Environmental Sustainability Director/Building Official Yolanda Bundy at 310-456-2489, ext. 229. Notification 48 hours prior to a meeting will enable the city of Malibu to make reasonable arrangements to ensure ADA accessibility to the meeting.

Requests to show an audio or video presentation during a Council meeting should be directed to Media Analyst Alex Montano at 310-456-2489, ext. 227 or amontano@malibucity.org by 12 p.m. the day of the meeting.

By Donald