Tag: technology

SANTA MONICA—On Thursday, June 20, Santa Monica City Manager David White announced the appointment of Feroz Merchhiya as chief information officer to lead the city’s Information Services Department, following a nationwide recruitment.

Merchhiva started his career at Oracle Corporation and has over 2 years of experience in digital transformation, innovation and technology. He recently held the position as chief information officer and chief information security officer for the city of Glendale, Arizona. He previously led strategic service delivery and technology solutions for Kaygen Incorporated.

“Technology is the cornerstone of city services and operations,” White said. “With Feroz’s wealth of experience in enterprise technology and information security, I’m confident he will build on our information services department’s great work towards even more improvements for our residents and businesses.”

Merchhiya will be responsible for Santa Monica’s strategic use of technology and cybersecurity to enhance community experience, leverage data, provide insights and improve services. He will lead the city in implementing strategic technology initiatives in line with the department’s mission to empower people, connect the community and develop solutions to support a digitally literate city.

“I am thrilled to join the team of dedicated civic leaders at Santa Monica,” Merchhiya said. “I look forward to leveraging my skills and experience to serve the community, and collaborating with key partners and stakeholders to ensure we embrace the latest technological advancements to deliver streamlined services for all.”

He holds a master’s degree in business administration from National University and a Bachelor of Science degree from Karachi University. He will join the city effective July 15, 2024 with an annual salary of $253,674.

By Trevor

MALIBU—On February 13, the city of Malibu announced efforts to streamline and improve customer service at Malibu City Hall by launching a new customer service queue system for services at public counters.

According to a news release, the new queue management system, “QLess,” was launched in Malibu City Hall in mid-January. It allows customers to sign in on a touchscreen pad, and overhead monitors display their place in line, approximate wait times, when a staff member is available to assist them, and the counter where they will be helped. The system will be able to provide real-time performance statistics.

“The City is constantly working to find ways to improve customer service, efficiency and transparency at City Hall to better serve the community,” said Mayor Steve Uhring. “We understand that time is money for residents who are building, rebuilding, constructing, renovating, or repairing their homes and we want to help them get their projects completed quickly and smoothly.”

The new system builds on Malibu’s efforts to improve customer service at City Hall starting in 2022, including several new modifications to the Planning Department’s project application process to improve services for homeowners and building professionals. Most project submittals with related plans and documents are now available online through a new portal at www.MalibuCity.org/PlanningSubmittalPortal.

Applicants may now submit minor planning applications during Public Counter hours and pay fees at the same time, and created a new step-by-step Planning Submittal Guide, available at: https://malibucity.org/DocumentCenter/View/30677/Planning-Submittal-Guide.

The Planning Department can provide application submittal requirements and fees on behalf of other City Departments, speeding up the process for applicants and decreasing their number of visits to City Hall.

The Planning Department, Environmental Sustainability Department and Public Works Department now have adopted standard submittal requirements and fees for various types of applications.

By Trevor